Dear candidates,
We are looking at Customer Care Executive for an inbound-telecom voice based process for our Australian Client.
Job would involve working in Rotating Shifts 24/7 with 8hours and 5 days working and 2 days off in a week(not necessary a Saturday or Sunday off)
About Company:
We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. Convergys employees have it all. Our 77,000 employee base worldwide, enables organizations everywhere to enhance the value of their relationships with customers and employees. Which is the reason we are the global leader in Relationship Management.
• Headquartered in Cincinnati, Ohio
• Ranked amongst the Top Ten Global BPOs by International Association of outsourcing professionals
• Fortune’s Most Admired Company for 9 years
Job Description:
Opening for Customer Care Representative / Customer service Representative / CSR -(Convergys - Thane)
Dimension & Scope:
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e., order taking) or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving various information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Principal Duties and Responsibilities:
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
• Provide answers and/or advice to customers based on their particular requirements and customer profile.
• Update customer records.
• Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
PLEASE NOTE:
Interested and eligible candidates can call Jyoti on 9930783358 between 11am to 6 pm Monday to Friday.
OR
Directly walk-in for the interview at following venues between 11am - 5 pm Monday to Friday.
Convergys India services pvt.ltd.
4th floor tiffinay building,above andra bank,behind hiranandani hospital,hiranandani estate,off ghodbunder road,patlipada,thane (west) - 400607
Note: Freshers can also apply.
Applicants should carry 1 copy of the resume, 6 passport size "photographs with white background" and all the original or photo copies of certificates for education and employment at the time of the interview.
Please mention Jyoti at the top of your resume.
Regards,
Jyoti Kataria
9930783358
Recruitment
Convergys India Services
Jyoti.kataria@convergys.com
Company Name: CONVERGYS India Services Pvt Ltd
Website: https://www.convergys.com
Hr Recruitment Officer: Jyoti
Email Address: jyoti.kataria@convergys.com
Telephone: 9930783358
